Terms of service

Last updated: 30th of November 2025

OVERVIEW

This website is operated by AnT I/S. Throughout the site, the terms “we”, “us” and “our” refer to Let's Puzzle. Let's Puzzle offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By completing the registration process and/or visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service  (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. These Terms of Service are effective as of July the 1st 2024. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.


SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. In the event you have prepaid for services which we terminate, we will refund to you the pro rata balance of the remaining dues, fees, and/or charges incurred. 

Modifications to our products and/or services may include, but are not limited to, changes in the pricing structure, the addition or termination of fee-based services, changes to limitations on allowable file sizes, and/or redesigning our website. Any new features that augment or enhance the then-current services on this Website will also be subject to these Terms of Service.

You understand and agree that temporary interruptions of the services available through this Website may occur as normal events. You further understand and agree that we have no control over third party networks you may access while using this Website, and therefore, delays and disruption of other network transmissions are completely beyond our control.

You agree to provide us with updated shipping and billing information. You also understand and agree that the services we offer are provided "AS IS" and that we assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings.

 

SECTION 5 - PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We provide various services to our customers including, but not limited to, renting puzzles, and operating the website for our customers to submit ideas, rent puzzles, and maintain their shipping and billing information.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

SECTION 7 - RETURN POLICY AND FEES FOR LOST OR DAMAGED PUZZLE PIECES, PUZZLE BOXES, AND ACCESSORIES

At Let's Puzzle, we strive to provide high-quality puzzles for your enjoyment. As part of our rental service, it is important to return puzzles in the condition they were received. The following terms outline our policy regarding lost or damaged puzzle pieces and the associated fees.

A. Puzzle Return and Inspection

  1. Return: Puzzles must be returned within the defined end of the rental period. If this does not happen we will send a notification email and charge 25% (of the value of the puzzles) delay fee per week for 4 weeks maximum. The puzzle price is based on the amount that we spent on it/them based on our previous purchase records. 
  2. Inspection Process: Upon return, puzzles will be inspected for missing or damaged pieces. Customers will be notified of any issues within 14 days of return. 

B. Fees for Lost or Damaged Pieces

  1. Lost Pieces: 25% of the puzzle retail price will be charged per missing piece. Above 3 missing pieces, the full price of the puzzle will be charged. The price is based on our previous purchase records, unless it is available for lower price at retail stores. 

  2. Damaged Pieces:

    • Minor Damage (e.g., minor bends, slight nicks): No charge, if still usable.

    • Significant Damage (e.g., torn, chewed, or rendered unusable): The same applies as for the "Lost Pieces" above section.

C. Fees for Lost or Damaged Puzzle Boxes and Accessories

  1. Damaged or Lost Puzzle Boxes: Upon return, the puzzle boxes will be inspected. If there is damage in the box like scratches, holes, and others, and these were caused by a non-compliant return from the customer, a fee will be charged to the customer within 14 days. The amount charged will be equivalent to the damaged caused, assessed by us. The maximum amount of the fee will be the price we paid for the entire puzzle.
  2. Damaged or Lost Accessories: Upon return, the accessories will be inspected. If there is damage or the accessories have not been returned, a fee of 100 dkk could be charged to the customer. If the customer returns the items within 7 days of the inspection (at their own expense), no fee will be charged.

C. Reporting Lost or Damaged Pieces

  1. Notification: Customers must notify Let's Puzzle of any lost or damaged pieces before returning the puzzle, if possible, through our website or by contacting customer service at contact@letspuzzle.com.

  2. Verification: All reported issues will be verified during the inspection process. Customers will be billed for any confirmed lost or damaged pieces as per the fee structure above.

D. Billing and Payment

  1. Charge Authorization: By renting a puzzle, customers authorize Let's Puzzle to charge the payment method on file for any fees related to lost or damaged pieces.

  2. Invoice: An invoice detailing the charges for lost or damaged pieces will be emailed to the customer. Payment is due within 14 days of the invoice date.

  3. Disputes: Any disputes regarding charges must be raised within 7 days of receiving the invoice. Contact our customer service team at contact@letspuzzle.com for assistance.

E. General Conditions

  1. Fair Use: We understand that minor wear and tear is inevitable with puzzle use. However, significant damage or loss of pieces will incur the fees outlined above.

  2. Multiple Issues: If multiple pieces are lost or damaged, fees will be charged for each piece up to 3 pieces maximum, above that the full retail price will be charged.

  3. Excessive Damage: If a puzzle or its original box is returned with excessive damage beyond normal wear and tear, Let's Puzzle reserves the right to charge a flat fee equivalent to the full retail price of the puzzle.

By renting puzzles from Let's Puzzle, you agree to these terms and conditions. We appreciate your cooperation in maintaining the quality of our puzzles for all customers.

 

SECTION 8 - MISSING OR DAMAGED PIECES IN RECEIVED PUZZLES

At Let's Puzzle, we take great care to ensure that all puzzles are complete and in good condition before they are sent to our customers. However, despite our best efforts, mistakes can occasionally happen.

A. Reporting Missing or Damaged Pieces

  1. Customer Responsibility: If you receive a puzzle with missing or damaged pieces, please report the issue to us as soon as possible.

  2. Contact Information: Reports should be sent to contact@letspuzzle.dk. Please include your order number, a description of the issue, and any relevant photos of the damaged pieces.

B. No Refund Policy

  1. Refunds: We do not provide refunds for puzzles received with missing or damaged pieces.

C. Commitment to Quality

  1. Quality Assurance: We continually strive to improve our quality control processes to minimize the occurrence of such issues.

  2. Customer Feedback: Your feedback is valuable to us. By reporting any problems, you help us maintain high standards and improve our service.

By renting puzzles from Let's Puzzle, you acknowledge and accept these terms regarding missing or damaged pieces in received puzzles. We appreciate your understanding and cooperation in helping us maintain the quality of our puzzle rental service.


SECTION 9 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.


SECTION 10 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites.

Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 11 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that we may at any time, and at our sole discretion, terminate your membership without prior notice to you for violating any of the above provisions. In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal violations.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

By submitting any content (including but not limited to comments, feedback, and suggestions), you grant us a perpetual, non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, reproduce, distribute, prepare derivative works of, display, and perform your user content in connection with the services and our business, including without limitation for promoting and redistributing part or all of the services in any media formats and through any media channels.

 

SECTION 12 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy Policy

We are committed to protecting your personal information and your right to privacy. Our Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal data when you use our website and tells you about your privacy rights and how the law protects you.

We are in compliance with the General Data Protection Regulation (GDPR) for users located within the European Union and European Economic Area. This means that you have the right to access, correct, or delete your personal data and to object to or restrict certain processing of your personal data.


SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


SECTION 14 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall AnT I/S, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


SECTION 16 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless AnT I/S and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


SECTION 17 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 18 - INTERNATIONAL USE

Although this Website may be accessible worldwide, we make no representation that materials on this Website are appropriate or available for use in locations outside Denmark, and accessing the Website from territories where the contents of the Website are considered to be illegal is prohibited. Those who choose to access this Website from other locations do so on their own initiative and are responsible for compliance with local laws. Any offer for any product, service, and/or information made in connection with this Website is void where prohibited.


SECTION 19 - TERMINATION AND SUSPENSION OF SERVICE

You agree that we may, in our sole discretion, terminate or suspend your access to all or part of the Website, with or without notice, and for any reason, including, without limitation, breach of these Terms of Service. Any suspected fraudulent, abusive, or illegal activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities.

Upon termination or suspension, regardless of the reasons therefor, your right to use the services available on this Website immediately ceases, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or this Website. Upon termination or suspension, you must return all puzzles, complete with all of their undamaged pieces. If you fail to return a puzzle or puzzles complete with all of their undamaged pieces, we reserve the right to charge you for the replacement of the puzzle(s) damaged or not returned. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection therewith. The sections of these Terms of Service, as well as your liability for any unpaid fees, shall survive any termination.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.


SECTION 20 - NOTICES

All notices to a party shall be in writing and shall be made either via e-mail or conventional mail. Notices to us must be sent to contact@letspuzzle.dk if by email, or at Linus Pauling Vej 12, 3th 2450 Copenhagen SW if by conventional mail. Notices to you may be sent either to the e-mail address supplied for your account or to the address supplied by you as part of your Registration Data. In addition, we may broadcast notices or messages through the Website to inform you of changes to the Website or other matters of importance. Such broadcasts shall constitute notice to you.


SECTION 21 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Denmark.


SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Your Terms of Service include several detailed sections but are missing explicit mentions of some required topics: Payment, Right of Withdrawal, Return and Complaint Handling. I have outlined proposed sections to include these topics.

 

SECTION 24 - PAYMENT

A. Payment Methods

We accept the following forms of payment:
- Credit/Debit Cards (Visa, MasterCard)
- MobilePay
- Other methods as specified at checkout

B. Payment Terms

All payments must be made at the time of order placement. By providing payment information, you authorize us to charge the specified amount to your chosen payment method. 

C. Pricing and Taxes

All prices are listed in the specified currency and include applicable taxes unless otherwise stated. Any additional taxes, fees, or charges are the responsibility of the customer.

 

SECTION 25 - RIGHT OF WITHDRAWAL

A. Withdrawal Period

You have the right to withdraw from your purchase without giving any reason within 14 days from the day you received the goods.

We reserve the right to limit our services to customers who repeatedly abuse the right to avoid payment for the service. This includes instances where puzzles are completed within the withdrawal period and are then returned multiple times.

B. How to Exercise the Right of Withdrawal

To exercise the right of withdrawal, you must inform us of your decision by a clear statement to:
- Email: contact@letspuzzle.dk

C. Effects of Withdrawal

If you withdraw from the contract, we will reimburse the payment received from you for the product, excluding the cost of return shipping. Reimbursement will be made without undue delay and not later than 14 days from the day we are informed about your decision to withdraw from this contract.

D. Return of Goods

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The cost of returning the goods is included in the initial price charged, and this cost will be deducted from the amount reimbursed to you.

 

SECTION 26 - RETURN POLICY AND COMPLAINT HANDLING

A. Return Policy

Please refer to Section 7 - "Return Policy and Fees for Lost or Damaged Puzzle Pieces" for detailed information on our return policy. If you receive a puzzle with missing or damaged pieces, please refer to Section 8 - "Missing or Damaged Pieces in Received Puzzles."

B. Complaint Handling

We strive to provide high-quality products and services. However, if you have any complaints, please contact our customer service team at:
- Email: contact@letspuzzle.dk

We aim to acknowledge all complaints within 48 hours and resolve them as swiftly as possible. 

We will provide a final resolution within 14 days of receiving your complaint. 

 

SECTION 27 - Delivery time

We strive to deliver your orders within 1 to 3 business days. However, please note that shipping times may vary depending on the shipping company and other factors beyond our control. While we work diligently to ensure timely delivery, we cannot guarantee specific delivery dates. Delays may occur due to holidays, weather conditions, or other unforeseen circumstances.

 

SECTION 28 - CONTACT INFORMATION

If you notice that any user is violating these Terms of Service, or you have any questions about the Terms of Service, please contact us at contact@letspuzzle.dk

Our contact information is posted below:

Let's Puzzle by AnT I/S

contact@letspuzzle.dk

Linus Paulings Vej 12, 3th, 2450 Copenhagen SW, Denmark

CVR-No: 44592541

VAT-No: DKK44592541